Terms and Conditions

Buying goods from this website


By making a purchase via this website you are protected by the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This gives you a number of rights when shopping online, such as: the right to cancel the order; to be able to see clear descriptions of goods; to be given the total price of the goods and delivery charges; information about our company.


You can read more details about the legislation at HERE




Contact Us


Connected Distribution Ltd. is a UK company founded in 2000. It can be contacted via the following:


Unit 5,

Eastside Industrial Estate,

Mead Road,


GL53 7DT


Telephone: 01242 511133

Email: [email protected]





Cancelling an Order

Under the legislation you have the right to cancel an order for goods, for whatever reason, within 14 days of receiving the goods.


If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. 


This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.


In order to cancel your order you must sent an email to [email protected] within the 14 day period to explain your intention to return the goods. Upon the return of any items (at your cost), which must be received in an unused condition, we will offer a refund of the sale price and cost of standard delivery to you (i.e. if you chose a Saturday delivery the refund will not cover the additional charge for this service).


Any items which have been custom made to your requirements (for example custom colours) cannot be returned or refunded in this way and all such transactions are deemed to be final. 



Delivery Charges

All goods purchased for delivery to a mainland UK address are delivered free of charge, using, wherever possible, a next working day delivery service.


Goods delivered to Northern Ireland, Eire, Scottish Isles, Isle of Man, Isle of White, Isles of Scilly and the Channel Islands are free of charge and the service will be two or three days.


Delivery will not be made until all goods ordered have been paid for in full. All goods remain the property of Connected Distribution Ltd. until such time as full payment has been made and cleared funds received.


Out of Stock Items

In the unlikely event of goods being out of stock, we will contact you to discuss your options for supply of alternative products, or to advise on the likely availability date. Out of Stock items can still be ordered from the Connected Distribution website.



Special Orders

Certain products are available with custom options. These are clearly marked on the product pages of this website and the extra delivery period will be shown. When placing an order for customised products be aware there is no option to cancel the order once placed and paid for. It is your responsibility to ensure you have ordered exactly the right specification.



The Small Print

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Connected Distribution's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.


The term ‘Connected Distribution’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Connected Distribution Ltd, Unit 5 Eastside Industrial Estate, Cheltenham, GL53 7DT. Our company registration number is 3954719. The term ‘you’ refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:


The content of the pages of this website is for your general information and use only. It is subject to change without notice.


Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


Through this website you are able to link to other websites which are not under the control of Connected Distribution Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.


In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.


Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.